1. Introduc3on
Welcome to Jetwist.com, a pla;orm for booking private flights, operated by JETWIST LIMITED, with registered address at 6 Marino Mart, Fairview, Dublin 3, Ireland, and VAT No: 4182416PH. These Terms and Condi3ons govern your use of our pla;orm, which operates in mul3ple countries across Europe, the Middle East, and APAC. By using Jetwist.com, you agree to abide by these terms. Please read them carefully.
2. Defini3ons
Jetwist: Refers to Jetwist.com, the online pla;orm for private flight bookings.
User: Anyone using Jetwist.com, including those booking flights, suppliers, and intermediaries. Supplier: En33es offering private flights for booking on Jetwist.com.
Merchant of Records: Jetwist, which handles payment transac3ons.
Intermediary: Third par3es, such as brokers, involved in the sale of flights.
Stripe: The payment processor used by Jetwist for transac3ons.
3. Booking Process
Jetwist acts as an intermediary, allowing suppliers to upload their private flight content on our pla;orm. Users can book whole flights or individual seats, and they can also offer available seats to other users at a user-determined price, resul3ng in cost-sharing.
4. Role of Jetwist
Jetwist operates as the Merchant of Records in all transac3ons, managing the financial aspects of bookings. However, it’s important to note that Jetwist is not the final provider of the flights; the suppliers are responsible for the actual flights and related opera3ons.
5. Payment and Commission
a. Payment: Jetwist will charge the user’s card through the payment processor Stripe, and the total amount collected will be forwarded to the suppliers. Jetwist retains a percentage of the total amount as its commission for facilita3ng the transac3on.
b. Commission Sharing: If there are other intermediaries involved in a sale, such as brokers, the commission may be shared with them as agreed upon. The specific commission percentages and arrangements will be disclosed during the booking process.
6. User Responsibili3es
a. Users are responsible for providing accurate and up-to-date informa3on during the booking process.
b. Users must comply with the terms and policies of both Jetwist and the respec3ve suppliers.
c. Users booking whole flights and sharing seats are responsible for se]ng fair and transparent prices for other users.
7. Supplier Responsibili3es
a. Suppliers are responsible for the quality and safety of the flights they offer.
b. Suppliers must comply with all relevant laws and regula3ons in the regions where they operate.
8. Privacy and Data Security
Jetwist takes data security and privacy seriously. Users’ personal and payment informa3on will be handled in accordance with our Privacy Policy.
9. Cancella3ons and Refunds
Cancella3on and refund policies may vary depending on the supplier. Users are advised to review the supplier’s terms and condi3ons for details on cancella3ons and refunds.
10. Termina3on
Jetwist reserves the right to terminate or suspend a user’s account if they violate these terms or engage in any fraudulent or harmful ac3vi3es on the pla;orm.
11. Amendments
Jetwist may update these terms from 3me to 3me, and the most recent version will be posted on the website. Con3nued use of the pla;orm aber any updates cons3tutes acceptance of the new terms.
12. Governing Law
These terms are governed by and construed in accordance with Irish law, and any disputes will be subject to the exclusive jurisdic3on of the Irish courts.
13. Contact Informa3on
If you have any ques3ons or concerns regarding these terms and condi3ons or any other aspects of Jetwist.com, please contact us at contact@jetwist.com.
OTHERS:
Disclaimer: Limita3on of Liability
Jetwist strives to offer accurate, up-to-date, and reliable informa3on on our pla;orm. However, we want to clarify that we do not assume liability for the accuracy, completeness, or reliability of the informa3on provided. While we make every effort to ensure the quality and accuracy of the content, the ul3mate responsibility for the content uploaded by suppliers rests with the suppliers
themselves. This includes informa3on related to flights, pricing, availability, and any other details you find on our pla;orm.
Intellectual Property Rights
All content on Jetwist.com, including logos, trademarks, and any user-generated content, is protected by intellectual property rights. Users are required to respect these rights. Any unauthorized use, reproduc3on, or distribu3on of this content is strictly prohibited.
Payment and Refund Policies and Regulatory Compliance
a. Payment and Refund Policies: We offer various payment methods for your convenience. Please refer to our Payment and Refund Policies for detailed informa3on on payment processing, cancella3ons, and refunds. These policies are in place to protect both our users and our pla;orm.
b. Compliance with Regula3ons: Jetwist is fully commiied to complying with relevant regional, na3onal, and interna3onal laws and regula3ons governing online sales and e-commerce. We ensure that your experience on our pla;orm aligns with the highest standards of consumer protec3on and data privacy.
Dispute Resolu3on
In the unlikely event of a dispute or disagreement between users and suppliers, Jetwist has established a structured dispute resolu3on process. This process may include media3on, arbitra3on, or another mechanism to facilitate the fair and efficient resolu3on of issues. Our goal is to ensure that all par3es involved reach a sa3sfactory resolu3on.
Security Measures Taken
We take the security of your data and transac3ons very seriously. Jetwist employs industry- standard security measures to protect your informa3on from unauthorized access and data breaches. This includes the use of encryp3on, secure socket layer (SSL) technology, and regular security assessments. Rest assured, your informa3on is handled with the utmost care and security.
We’re excited to have you on board at Jetwist.com. Our commitment to legal compliance and user sa3sfac3on means that you can browse, book, and enjoy private flights with confidence. Should you have any ques3ons or require further informa3on, please do not hesitate to contact us. Your experience is our top priority. contact@jetwist.com
These Terms and Condi3ons were last updated on 20th of October 2023.