FAQ

Search your route and date, or browse the "Ready for take-off" flights. You can book the whole aircraft or, where the operator allows it, single seats. Fill in the passenger details, confirm, and you'll receive an email as soon as the operator verifies the flight.

No. Your booking is confirmed straight away, and at checkout we place a hold (pre-authorisation) on your card for the booking amount. We charge it before departure, at the latest on the date shown on your confirmation page and email. Should the flight be cancelled, the hold is released in full and the money is back on your card.

Major payment cards, Apple Pay and selected cryptocurrencies. The methods available are shown at checkout. Prices can be displayed in your preferred currency; the amount charged is the euro amount stated at checkout.

Before the operator confirms, you can cancel at no cost and the hold is released. Once confirmed, bookings are non-refundable unless the operator's conditions shown at checkout say otherwise. If the operator or Jetwist cancels the flight, you are refunded in full. See section 9 of our Terms and Conditions.

Operators may adjust times for operational, weather or regulatory reasons. We inform you as soon as we are notified. A reasonable schedule change does not entitle you to a refund; a cancellation does.

If you book a whole aircraft, you can offer the seats you don't need to other Jetwist users at a price you set. Each time someone books one of your seats, the corresponding cashback is credited to you. You remain responsible for the accuracy of your offer.

Tell us your favourite airports or routes and we'll email you as soon as a matching flight or seat becomes available. Alerts are free and you can manage them from your account.

Yes. Enter the number of passengers when searching and provide the details and identity documents of each passenger during checkout. The booking contact receives all communications.

In "My bookings" in your account and in your confirmation email. The operator provides terminal, meeting point and reporting time; arrive at the time indicated, as a no-show is not refundable.

The flights are performed by licensed operators, who are responsible for the aircraft, crew and operations. Jetwist is the platform and merchant of record: we handle the booking and the payment, not the flight itself.

Email contact@jetwist.com or use the contact form; for urgent matters about an upcoming flight, call or WhatsApp +39 347 309 7795.